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Understanding Our Ordering and Shipping Process

At Roland Metal Art, we’re a family-owned business passionate about crafting unique, high-quality metal art pieces by hand. Each piece reflects our commitment to craftsmanship, which means some orders require more time to create and deliver. Below, we’ve outlined the types of orders and what they mean for processing and shipping times.

In-Stock Orders

If an item is listed as "In Stock" on our website, it’s ready to ship! These pieces are typically shipped quickly, so you can enjoy your art without a long wait.

Most orders, however, are listed to ship within 1 to 2 weeks, but will oftentimes ship sooner than expected.

Please Reach out if you would like more information on estimated ship dates.

Special Orders

Items marked as "Special Order" are often stocked for only a limited time (or during a particular season) throughout the year. Please reach out to Rolmetal2@Outlook.com to inquire about placing a pre-order for Special Order figures. Special Orders also include:

  • Variants of our in-stock pieces, such as adding a ponytail to any figure of no particular gender.
  • These pieces may take up to 6 weeks to craft and ship.

Please Note: We are only able to accept a limited number of Special Orders & Custom Requests for 2026.

Custom Orders

Custom Requests

Custom Orders are entirely unique pieces made from scratch based on your idea. These items require up to 6 weeks for production.

  • To request a Custom figure, please complete our contact form or email us at Rolmetal2@outlook.com.
  • We’ll discuss your request, provide approval, and communicate details such as design, pricing, and delivery timeline.
  • Custom Requests also include engraving options.
  • Requests are not guaranteed to be approved.

NEXT OPEN REQUEST PERIOD: JANUARY 2027

Please Note: Custom Order requests are only accepted from January 1 to March 31, 2025.

Why the Wait?

 Roland Metal Art is still an active vendor for many Art Shows/Festivals in various states, therefore, we are not typically able to craft custom items or special requests right away or during particular months of the year.

As a small, family-run business, we take pride in handcrafting each piece with care and attention to detail. Whether you’re purchasing an in-stock design or commissioning a custom creation, we want every piece to meet the highest standards of quality.

If you have any questions about ordering, customizing, or shipping, don’t hesitate to contact us. We’re here to help make your vision a reality!